Privacy Policy

Last updated: June 2026

This Privacy Policy explains how ContainerViz (“we”, “us”, “the Service”) collects, uses, and protects your personal data when you use our 3D load-planning application at containerviz.com. We are committed to handling your data in line with the EU General Data Protection Regulation (GDPR).

⚠️ This is a template policy and should be reviewed by a legal professional and updated with your registered company name, address, and Data Protection contact before relying on it commercially.

1. Who we are

ContainerViz is the data controller for the personal data described in this policy. For any privacy questions or to exercise your rights, contact us at privacy@containerviz.com.

2. Data we collect

Category	Examples	Why
Account data	Email address, display name	To create and secure your account
Workspace content	Containers, pallet types, load plans, templates	To provide the core service and sync across your devices
Billing data	Plan, subscription status (card details handled by Stripe — we never see them)	To manage your subscription
Technical data	Browser type, basic log data	Security and reliability

3. How we use your data

To provide, maintain and improve the Service.
To authenticate you and keep your account secure.
To process subscriptions and payments (via Stripe).
To send essential service emails such as account and billing notifications (via Resend).
To comply with legal obligations.

4. Legal bases (GDPR)

Contract — to deliver the service you sign up for.
Legitimate interests — to secure and improve the Service.
Legal obligation — to meet tax and accounting requirements.
Consent — where required, e.g. optional communications.

5. Third-party processors

We share data only with trusted providers who process it on our behalf:

Google Firebase — authentication, database, and hosting.
Stripe — payment processing and subscription management.
Resend — transactional email delivery.

Each provider maintains its own GDPR-compliant safeguards for international data transfers.

6. Data retention

We keep your account and workspace data for as long as your account is active. If you delete your account, we remove your personal data within a reasonable period, except where we must retain certain records (e.g. invoices) to meet legal obligations.

7. Your rights

Under the GDPR you have the right to access, correct, delete, restrict, or port your personal data, and to object to certain processing. To exercise any of these rights, email privacy@containerviz.com. You also have the right to lodge a complaint with your local data protection authority.

8. Security

We use industry-standard measures including encrypted connections (HTTPS), authenticated access, and access-controlled databases to protect your data.

9. Changes to this policy

We may update this policy from time to time. The “Last updated” date above reflects the latest version.

10. Contact

Questions? Email privacy@containerviz.com.